Highlights from Audio: Email
- Spend a few hours reading email communication between the company/your boss and customers/clients, so that you can become familiar with the issues and customers, as well as the general tone of communication.
- Read email continuously so that you can monitor issues and proactively correct them on your own.
- Reading the email communication will help you learn your employer’s communication style.
- Always be careful when dealing with customers and clients, read and proofread what you are writing, avoid as many mistakes as possible
- Customers and clients are very important, so be extremely careful when communicating with them
- As you’re starting to communicate with customers, your employer might ask you to write emails that are very similar. Save those emails as templates so you can re-use them.
- Pay attention to writing in the style of the culture/country your employer is located. Make sure your grammar and word usage is accurate and professional
- If you repeat a lot of information in emails, creating pre-defined responses can help with this. All email programs allow this. If you can’t figure it out, you can keep the information in a text/Microsoft Word document, and copy and paste the information as needed.
Highlights from Audio: Managing Calendars Item and Follow Up
- Monitor emails related to events.
- Keep track of outstanding issues or communication that you need to follow up with.
- When you’re adding things to the calendar, make sure you get it right and also act upon these items so things are not forgotten.
- If you’re unsure about something, make sure to ask, this is better than not taking action.