What are SOPs?

SOP stands for Standard Operating Procedure. SOPs are documents that we use to dictate the procedure to follow for a specific task.
SOPs define what to do, not how, they define the process, not the technique
In other words, a SOP will tell you what you have to complete, but is not training on how to complete it
SOPs do dictate “procedure” to follow
If you are issued SOPs, you are expected to follow them
If an SOP is referenced for a particular task or project, you are expected to follow the SOP

This is an example SOP for the procedure for setting up an email list
If you notice, it does not show you step by step how to create an email list, but it does define the expectation
Being issued an SOP, or referenced, and not following procedure is not accepted. For example, if asked to create an email list and you do not set up a thank you page, that is not following procedure
Our SOPs are extremely important and it is critical you follow procedure thoroughly
Use the SOP as a guideline for checking the completion and thoroughness of your work